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​​​​​​​​Family Support Service (FSS)


Over​​view : ​

The Family Support Service (FSS) is the frontline service of the Ministry of Gender Equality 

and Family Welfare, providing child protection​, family welfare, and GBV support services 

through a nationwide net​work operating as O​ne Stop Shops (outstations).


Mandate : 

 1. Child protection and placement of children in need of care and protection.
 2. Response to domestic violence and gender-based violence (GBV).
 3. Family counselling and crisis intervention.
 4. Placement in shelters/Residential Care Institutions.
 5. Preparation of Social Enquiry Reports (SERs) for courts and stakeholders.
 6. Community outreach: District Child Protection Clubs, parental empowerment, awareness programmes.

 

Our Network of Outstations :                     

Regions Telephone Number
FSS Port-Louis​ 213 0736
FSS Abercrombie 216 0475
FSS Triolet 261 3035
FSS Goodlands 283 7240
FSS Flacq 413 9727
FSS Rose-Hill 460 5911 / 460 5908
FSS Vacoas 698 3700
FSS Bambous 452 5752
FSS Moka 434 3916
FSS Plaine Magnien 637 2634
FSS Souillac 6251242
FSS Phoenix 6979940



Services offered by Family Support Services (FSS)

1. Direct Assistance and Support


  1. ​​(a) First-hand Assistance: Immediate support for victims of domestic violence, child abuse, and family issues.

(b) Psychological Counselling: Professional mental health support for victims, perpetrators, and family members affected by domestic violence or abuse.

(c) Parental Counselling: Guidance and support for parents to foster healthier family environments and address child-rearing concerns.

(d) Legal Advice: Free legal consultations and guidance for individuals facing family-related issues, including domestic violence, child protection, and marital disputes.

(e) Psycho-social Support: Comprehensive emotional and social support for victims of domestic violence and child abuse, including both short-term and long-term intervention.

(f) Protection Orders Assistance: Support with applications for Emergency Protection Orders, Occupation Orders, and Tenancy Orders under the Protection from Domestic Violence Act (PDVA).

(g) Shelter Services: Temporary accommodation and residential care for victims of domestic violence, including placement in shelters or institutions as needed.


2. Child Protection and Welfare

Protection Services for Children: Immediate protection for children victims of violence, abuse, and neglect on a 24/7 basis.

Placement Services: Assistance with the placement of children in appropriate care, such as residential institutions or foster care.

Foster Care Services: Placement and monitoring of children in foster care, ensuring they receive the care and support they need.

Mentoring Programs: Mentoring services to help children build resilience, improve emotional well-being, and develop positive life skills.

Tardy Declaration (Delayed Birth Registration): Assistance with the registration of children who have not been officially registered at birth, ensuring access to legal rights and social services.

Psychological Support: Professional counseling for children and families to address the emotional impact of abuse and neglect.

Follow-up Services: Ongoing support for children after their placement in care or their return to their family, including reintegration programs (Back to Home)  and family therapy.


3. Support for Victims of Domestic Violence

Psychological and Emotional Support: Counselling services for victims and their families, including perpetrators to address emotional and psychological needs.

Legal Assistance: Help with legal processes, including applications for Protection Orders, Occupation Orders, and Tenancy Orders under the PDVA.

Crisis Response and Emergency Shelter: Temporary accommodation and urgent intervention for victims of domestic violence and their children.

Perpetrator Counselling: Tailored counselling services to address and reduce violent behavior among perpetrators.

Mediation Services: Facilitation of family and parental mediation to help resolve disputes and assist in the reintegration process.


Prevention Programs and Initiatives

1. Parental Empowerment and Support

Parental Empowerment Programme: Equips parents with the knowledge, skills, and confidence to foster healthy family dynamics and promote positive child development.

Parental Strength Circles: Peer-support groups designed to strengthen families by building resilience, offering shared experiences, and promoting mutual learning.

2. Community and Awareness Programs

Child Watch Committees: Community-based initiatives to monitor child welfare and advocate for child protection at the grassroots level.

Interfaith Forum on Gender-Based Violence (GBV): Collaborative platform that engages religious leaders to address GBV through community dialogue, awareness campaigns, and joint action.

Public Awareness Campaigns: Outreach programs to raise awareness about gender-based violence, child protection, and family welfare, including sensitization campaigns at schools, community centers, and media outlets.

3. Gender-Based Violence (GBV) Prevention

GBV Prevention Campaigns: Awareness-raising activities that aim to prevent gender-based violence, including workshops, radio and TV programs, and school visits.

Economic Empowerment for Victims: Programs to support victims of domestic violence through skills development and financial independence, fostering long-term recovery and empowerment.


24/7 Service Availability

Hotlines and Mobile Application: Accessible 24/7 through hotlines (113, 119, 139) and the mobile app (LESPWAR), providing immediate support and crisis intervention.

On-Call Services: Family Support Services personnel remain on-call after regular office hours to attend to urgent cases of domestic violence and child abuse.

Legal and Court Support

Legal Resource Person (LRP) Services: Guidance on understanding legal rights and processes, especially related to domestic violence and child protection.

Court Proceedings Assistance: Support for victims in the preparation of affidavits and other necessary documentation for court applications under the PDVA and Children's Act.

Site Visits: Family Support Services officers conduct site visits, including in cases of severe violence, to ensure the protection and well-being of the victims.

Family Support Services Locations and Access

With 12 operational Family Support Services centers across the island, we ensure that services are accessible to all, providing on-the-ground support for families in need. The services are available at the FSS offices, through hotlines, and during outreach initiatives.​